Monday, February 23, 2015

Now That's Service!

Remember waaaaaayyyyy back in December when Ron got this great Stand Up Paddleboard for Christmas instead of the toolkit he was wanting/expecting/needing? Well, naturally we had to inflate it in the house and really check it out, but when we did we noticed that some of the white 'Tower" letters were no longer fully glued to the board, they were hanging on for dear life, but they weren't going to last once we actually started using the board instead of just staring at it.
Oopsie
About a week later I emailed Tower asking what they suggest we do about this and in less than 12hrs I had a response apologizing for the inconvenience, direction to just use the glue in the repair kit to fix the letters AND a $50 credit on its way to our credit card! If that isn't customer service, I don't know what is.

So even though we have yet to try out our board on the water, I can still confidently recommend Tower as a company that will stand behind it's products with great customer/product support. And should we find ourselves with a few extra dollars to spend, I'd happily get another board from them.

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